Frequently Asked Questions
Everything you need to know about our short-term rental management service.
About the service
What exactly does Mr BnB do?
We handle the complete management of your short-term rental property. This includes listing on platforms (Airbnb, Booking.com), dynamic pricing, 24/7 guest support, cleaning coordination, preventive maintenance, and detailed monthly reports. You just receive the income.
How much does Mr BnB charge for its services?
Our model is a commission on generated income: 17% + VAT. There are no fixed monthly costs. If your property doesn't generate income, you pay nothing. This aligns our incentives with yours.
In which neighborhoods do you operate?
We currently operate in Providencia, Las Condes, Ñuñoa, Santiago Centro and Vitacura. We are constantly evaluating new areas. If your property is in another neighborhood, contact us anyway for an evaluation.
Can I use my apartment some days of the month?
Yes. You can block the dates you want to use personally through our system. We just ask that you give us reasonable advance notice so as not to affect already confirmed bookings.
Process and implementation
How long does it take to start receiving bookings?
From the time you sign with us, the typical process takes between 7 and 15 days: property evaluation, furnishing if needed, professional photography, listing and first bookings. We've had cases of first bookings in less than 10 days.
Do I need to furnish or equip my apartment?
Your property needs to be equipped to receive guests (furniture, linens, kitchenware, amenities). If it's not, we help with the furnishing and interior design process, with trusted suppliers and preferential pricing.
Who handles the cleaning?
We coordinate professional cleaning teams with hotel standards between each guest. The cleaning cost is charged to the guest as part of the rate, so it's not an expense for you.
How does guest check-in work?
We use autonomous check-in systems with lockboxes or electronic locks. The guest receives detailed instructions automatically before arrival. You don't need to be present.
Income and profitability
How much can I earn with short-term rental vs traditional rent?
On average, our property owners earn 30% more than with traditional rent, and during peak season it can reach +55%. Results depend on location, property type and season. Use our simulator for a personalized estimate.
When and how do I receive my income?
We make monthly settlements. You receive a detailed report with all bookings, income and deductions, along with a bank transfer within the first 10 days of the following month.
What happens during low season?
Santiago has moderate seasonality. During low season (July-August) we adjust rates and target longer stays (corporate, relocations, digital nomads) to maintain occupancy above 65%.
Security and guarantees
What happens if a guest damages my property?
Airbnb offers AirCover, which covers up to USD 3,000,000 in damages. Additionally, we recommend getting supplementary insurance. We document the property's condition before and after each stay.
Is there a contract? Can I cancel?
Yes, we sign a management contract. You can cancel the service with 30 days' notice, honoring already confirmed bookings. There are no penalties for early termination.
How do you handle neighbor complaints?
We have strict protocols: clear house rules, guest verification, occupancy limits, and no-party policies. We maintain proactive communication with building management.
Do I need a business license or tax registration?
Depending on your situation, it may be necessary. We guide you on tax and municipal requirements. Check our blog article on regulations for more details.
Have another question?
Our team is available to answer any questions. Schedule a no-obligation meeting.